SHIPPING POLICY

Last Updated: October 2, 2026

Thank you for shopping with Get Addicted HQ. This Shipping Policy explains how orders placed through GetAddictedHQ.com are processed, shipped, delivered, and picked up locally.

ORDER PROCESSING

Orders are processed as quickly as possible after payment and order information have been confirmed.

Processing time is separate from shipping/transit time.

Standard in-stock merchandise will generally be processed within 2–5 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

CUSTOM & MADE-TO-ORDER PRODUCTS

Custom, personalized, limited-production, or made-to-order merchandise may require additional production time.

Production time depends on the product, quantity, artwork, customization, material availability, and complexity of the order.

When customer approval of artwork or other specifications is required, production time begins after the necessary approval has been received.

Estimated completion or delivery dates for custom orders are estimates unless Get Addicted HQ expressly agrees otherwise in writing.

SHIPPING RATES

Available shipping methods and applicable shipping charges will be displayed during checkout when available.

Shipping charges may vary based on destination, package size, weight, selected shipping method, and other applicable factors.

Any free-shipping promotion will be subject to the terms stated with that promotion.

DELIVERY TIMES

Delivery times displayed at checkout or provided by a shipping carrier are estimates and are not guaranteed by Get Addicted HQ.

Once an order has been transferred to the shipping carrier, circumstances such as weather, carrier delays, holidays, service interruptions, or other events outside our reasonable control may affect delivery.

ORDER TRACKING

When tracking information is available, customers may receive tracking information after an order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

LOST, DELAYED OR MISSING PACKAGES

If tracking information indicates that your package is delayed, please allow the carrier reasonable time to complete delivery.

If you believe your shipment has been lost, contact us so we can review the available tracking information and determine the appropriate next step.

If tracking shows an order as delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, and the carrier's tracking information before contacting us.

We will make reasonable efforts to assist with legitimate shipping issues.

DAMAGED SHIPMENTS

Please inspect your order after delivery.

If merchandise arrives damaged, defective, or incorrect, contact us as soon as possible.

We may request photographs of the merchandise, packaging, shipping label, or other information necessary to evaluate the issue.

Damaged or incorrect merchandise will be handled according to our Return & Refund Policy.

LOCAL PICKUP

Local pickup may be available for eligible orders at:

Get Addicted HQ
6448 E. Hampden Ave.
Denver, Colorado 80222

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup availability and instructions may vary depending on the product and our operating schedule.

Customers may be asked to provide their order confirmation or identification when picking up an order.

UNCLAIMED LOCAL PICKUP ORDERS

Orders designated for local pickup should be collected within a reasonable period after the customer receives notification that the order is ready.

If you are unable to pick up your order promptly, please contact us to make arrangements.

SHIPPING RESTRICTIONS

Some products may be subject to shipping restrictions based on destination, carrier limitations, product characteristics, or applicable law.

We reserve the right to cancel and refund an order if we cannot reasonably ship it to the provided destination.

INTERNATIONAL SHIPPING

International shipping may not be available for all products or destinations.

When international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price unless expressly stated otherwise.

CHANGES OR CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order has entered production, fulfillment, or shipping.

Custom or personalized orders generally cannot be canceled once production has begun.

Please see our Return & Refund Policy for additional information.

CONTACT US

Questions regarding shipping, delivery, or local pickup can be submitted through the contact information provided at GetAddictedHQ.com or mailed to:

Get Addicted LLC / Get Addicted HQ
6448 E. Hampden Ave.
Denver, Colorado 80222